Please be aware that OVERNIGHT SHIPPING DOES NOT MEAN NEXT DAY ARRIVAL; for the safety of our fish and due to Fedex’s shipping schedule we can ONLY SHIP MONDAY THROUGH WEDNESDAY¬† for arrival the following day. We will contact you after receiving your order to schedule shipping at the earliest available option and we will not ship without receiving a confirmation from you first.

As we enter the summer and very hot temperatures in some areas, we will monitor weather closely for the best days to ship your order safely. In some cases, we may need to hold off shipping for up to 14 days or ship to the closest available Fedex Ship Center due to extreme temperatures. Please note that cancelling your confirmed order due to not wanting to wait for an appropriate shipping window will incur a 20% cancellation and restocking fee. We will make every effort to get your fish to you as quickly as possible but the safety of your fish is our first priority when scheduling shipping.

COVID-19 Update: We are continuing to ship orders normally during this time, and have experienced very few shipping delays overall but delays with Fedex service are possible and due to the Coronavirus outbreak Fedex is NO LONGER GUARANTEEING delivery times on their overnight service. We continue to uphold our live arrival guarantee and always pack fish with appropriate water and oxygen for extended transit times.

 

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