We realize shipping live fish is a complicated process, but we have years of experience doing so with great success and our shipping practices and policies are all designed with the goal of getting your new fish to you as quickly, efficiently, and safely as possible.
Large orders or very large fish may require additional shipping costs. We will contact you after checkout if this is the case.
Email sales@aqua-imports.com to schedule
Schedule pickup time online as some items are held off site
In state overnight service (Colorado only)
For extra large fish, large orders, or fish that require specialized packing, we highly recommend shipping via air cargo on Southwest Airlines to your nearest air cargo facility if possible. This is not only a faster and safer process for the fish, but also the most economical option. For more information about your shipping options feel free to contact us.
***$13 Box/Packing Materials fee added to all orders at checkout.***
We only ship within the 48 continental United States (with some exceptions for major cities in Alaska or customers with a state import permit for Hawaii). Some items may be restricted due to local or state regulations. Customers are responsible for adhering to all relevant local and state laws. We have a $64.99 minimum for out of state orders (outside Colorado).
After we receive your order, you will receive an automated email confirming your payment was received and your delivery date. You must make sure you are available to receive your shipment on that date and be able to sign for it when it arrives – failure to do so will void our guarantee. In cases where your schedule may not allow for you to be home, we can arrange for your shipment to be held at the closest ship center for pickup.
We ship out Monday through Wednesday, for arrival Tuesday through Thursday year round with the exception of major holidays. All shipments are weather permitting – we will check temperatures here, at the final destination, and at the carrier’s transfer hub to ensure your fish won’t be exposed to extreme temperatures. Low temperatures in the late evening or early AM lower than 32F or highs over 85F en route will typically result in rescheduling a shipment until conditions improve. In the event of temperature extremes or likely service disruptions due to weather, we will contact you to provide an update and a new proposed shipping date if available.
Orders submitted with shipping information that differs from the billing information will require customers to create a customer account and submit a copy of their driver’s license before shipping out. This is an important step to prevent fraudulent purchases and protect us and you from fraud. By placing an order you are committing to receive or pick up your fish within a timely manner. The process of receiving and scheduling orders as well as holding fish is time and labor intensive, so for this reason any customer cancellations will incur a 20% fee to cover our costs and payment processing fees.
After your order is packed and shipped, you will receive an automatic email with the tracking information.
How the process works: