We realize shipping live fish is a complicated process, but we have years of experience doing so with great success and our shipping practices and policies are all designed with the goal of getting your new fish to you as quickly, efficiently, and safely as possible.

 

Shipping Options

Dry Goods / Live Plants

USPS
$10 Unlimited

Anything other than animals

2 Day

USPS Priority Mail
$25 1-25 small fish, 6-10 medium fish

Fish and weather dependent

Overnight Flat Rate

FedEx Priority Overnight
$55 1-25 small fish, 6-10 medium fish

Email for a shipping quote on large items

Air Cargo

Same day shipping to closest major airport
$55 Rates start at $55 per box

Sent pre-paid or collect

In Store Pick Up

Boulder Store Location
$0 Unlimited

Please give advanced notice as some items are held off site

Local

FedEx / UPS Ground
$25 Rates start at $25 (rural areas may cost more)

In state overnight service (Colorado only)

For extra large fish or those that require large shipping containers (like freshwater stingrays), we highly recommend shipping via air freight to your nearest airport. This is not only a faster and safer process for the animal, but also often less expensive as well. For more specific information on box size, a shipping quote, or your shipping options don’t hesitate to contact us.

 

Shipping Policy

We only ship within the 48 continental United States. Some items may be restricted due to local or state regulations.  Customers are responsible for adhering to all relevant local and state laws. We have a $64.99 minimum for all out-of-state orders.

Placing your order:

After we receive your order, you will be contacted by email within 48 hours to set the shipping date. This is an important step to make sure you are available to receive your shipment and able to sign for it when it arrives – failure to do so will void our guarantee. We ship out Monday through Wednesday, for arrival Tuesday through Thursday. All shipments are weather permitting – we will check temperatures both at the final destination and at the carrier’s transfer hub to ensure your fish won’t be exposed to extreme temperatures. In the event of temperature extremes or likely service disruptions due to weather, we reserve the right to reschedule any shipment.

Orders submitted with shipping information that differs from the billing information will require customers to create a customer account and submit a copy of their driver’s license before shipping out.

Order cancellations will be subject to a 20% restocking fee on live animals.

After your order is packed and shipped, you will receive an email with the tracking information.

How the process works:

  1. You place your order by checking out and submitting payment. Simply placing fish in your shopping cart will not reserve them – you must complete the checkout process.
  2. You will receive a confirmation email within a few minutes after placing your order.
  3. We will get in touch within 48 hours to confirm the shipment delivery day and time.
  4. Livestock is packed in heavy duty fish bags with oxygen and necessary heat or ice packs and shipped in insulated styrofoam/cardboard boxes.
  5. Tracking information is emailed as soon as the shipment leaves.
  6. You are on hand to sign for and receive your order when it is delivered.
  7. Carefully follow the acclimation protocol we provide for your new livestock.
  8. Call or email us at any point with questions or concerns.
  9. Enjoy your new additions!