We fully expect our fish to acclimate to your aquarium without issue and be healthy and thriving shortly after you receive them. Should you have a fish arrive dead or in rough condition, DO NOT discard the fish. Our guarantee is contingent on being provided clear photo proof of the item IN ITS ORIGINAL, UNOPENED BAG immediately upon arrival.
While we will make every effort to advise you on the compatibility of your new fish and its intended tankmates, our guarantee does not extend to fish that are bullied, harassed, attacked, physically injured, or eaten by other fish.
Due to the unique products we sell, every order is considered custom. Therefore, we do not accept any returns or exchanges for refund. We do not guarantee sex or that a particular item will be a match for the representative photo on the website.